Moved from hardwired to wireless panels in 2022 and the service call difference is wild

I used to do mostly hardwired installs for residential and had maybe 2-3 callbacks per year for false alarms. Switched to all wireless panels last year and now I'm getting a service call every other month for sensor dropouts or battery issues. Has anyone else seen a jump in maintenance headaches after going wireless?

3 comments

3 Comments

elizabeths511mo ago

yeah so my buddy tom who runs his own security company switched to all wireless in 2021 and he told me last week he's seriously considering going back to hardwired. he had this one customer where the sensor would randomly drop every time their garage door opener was used, took him three trips to figure out it was interference from the motor. he said he's wasting so much time on stuff like that now when hardwired stuff just worked. plus the batteries dying at 2am on a saturday night is apparently a super common thing he deals with now.

noahmartin1mo ago

my buddy mark had a ring system at his house and the front door sensor would go offline every time his neighbor started their car. turns out the neighbor's key fob was on the same frequency or something. mark spent like two months swapping out sensors before he just ripped it all out and put in a hardwired system. he told me the battery thing is real too, his mom's motion detector died at 3am on thanksgiving and triggered a false alarm while they were trying to cook. guy swears he'll never go wireless again after that.

murray.drew1mo ago

My buddy's battery died at 3am on a Tuesday too, woke up the whole block.