I used to think those new smart washers were a gimmick, but my call logs from the last year changed my mind.

I tracked my service calls for 12 months, and calls for machines over 10 years old went down by about 30%... while calls for the newer smart models barely made up 5% of my work. Everyone says they break more, but the data from my own business in Phoenix doesn't show that. The main issues I see are from people not reading the manual and messing up the settings, not from the machines themselves. I'm starting to think the real problem is us techs not wanting to learn the new systems. Has anyone else actually looked at their own numbers on this?

3 comments

3 Comments

victor2092mo ago

My dad still can't set the clock on his microwave.

wendy6282mo ago

Your data totally matches what I've seen too.

elliot_patel2mo ago

Good to hear it lines up. Solid data builds trust. Makes the whole conversation more useful.