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Compared credit unions to big banks after 3 years of both

I switched from Wells Fargo to a local credit union in Austin last year and the difference is night and day. The big bank hit me with a $35 overdraft fee for a $2 coffee purchase. My credit union actually called me when I was about to go negative on rent. How many of you have made the switch and noticed the same thing?
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3 Comments
janarivera
janarivera1mo ago
Honestly though, how many times have you actually had to call your credit union in the middle of the night or on a Sunday? Because that's the real test, right? When my old bank's app went down and I couldn't move money before a payment hit, I was stuck waiting until Monday. My credit union's customer service line actually picks up within five minutes, even on weekends. Have you ever tried to get a same-day wire transfer from a big bank without paying an extra $30 fee?
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emery_black
My credit union in Denver refunded a $3 atm fee from another bank's machine without me even asking. The teller just did it when I mentioned it in passing. Big banks would have charged me $3 plus their own $2.50 fee and called it a favor. My overdraft protection actually works now too, it pulls from savings for free instead of hitting me with $35 every time I forget to move money. The customer service alone is worth the switch, you actually talk to the same people who remember your name.
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miles_roberts
Man I don't know, it's just a few bucks we're talking about here. People act like a credit union is gonna hand them the keys to a house or something.
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