Three months to fix a $14 billing error that kept coming back

I noticed my internet bill was off by like $14 a month back in February. Called support, they said it was fixed, then it showed up again in April. Took me four phone calls and a chat session before someone finally found an old promo credit that was set to expire but kept getting reinstated wrong. I mean, I love that I caught it, but spending 6 total hours on hold for $42 feels ridiculous. Has anyone else had a small billing mistake that just would not die no matter how many times you reported it?

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1 Comment

parker93827d ago

$42 in savings, but your time's worth way more than that, right? Sure it is.