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My uncle told me to stop chasing every new customer and focus on the good ones
He runs a small shop in Toledo and said it last year when I was stressed about slow months. I was spending so much time on cheap, picky clients for tiny jobs. I finally listened, raised my rates by 15%, and started saying no to the bad fits. My revenue stayed the same, but my stress dropped like a rock. How do you guys figure out which clients are actually worth keeping?
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lopez.quinn2mo ago
My old boss kept a spreadsheet tracking how many times each client called after hours. The ones over five calls a month were almost always the low-paying headaches, like @michael_wright90 might find with his flyer clients. It's a cold way to see it, but the data doesn't lie.
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leo_fisher2mo ago
Remember my buddy who ran a small print shop. He had this one client who would call at all hours for tiny changes and then argue the invoice. One day the guy demanded a rush job for a birthday party, like 20 flyers, and my friend just said no. He told me it felt like cutting off a dead branch. The tree just got healthier. He started looking at which jobs made him dread his phone ringing and cut those loose first.
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