Loading…
15
TIL that even easy jobs deserve a second look
Last month, I wrapped up a standard home install and headed out quickly. I assumed everything was secure from habit. The customer had service issues within a day. A basic connector was not fully seated, which I missed. Now I make time to double-verify every connection, regardless of the job's simplicity.
3 comments
Log in to join the discussion
Log In3 Comments
tessa_wright8mo ago
My uncle worked at a print shop for twenty years. He told me about the time they mailed five hundred wedding invites with the wrong date because everyone assumed the proof was correct. Now they make two people initial every single job ticket before it goes to press.
6
adamk958mo ago
Three years of doing field service taught me it's not really about easy versus hard jobs. It's the repetitive ones that get you. Your brain goes on autopilot after the tenth simple connection of the day. That final visual check you added is the only thing that fights that muscle memory, and it's what separates good techs from the ones who get callbacks.
0
tara7937mo ago
Tell me about it, I once assembled the same flat-pack bookshelf three times in one day (don't ask) and screwed the back panel on upside down every single time. Your brain just checks out and goes to its happy place, leaving your hands to run the circus. That's probably why my "final visual check" now involves staring at the instructions and then the piece like I'm trying to solve a magic trick.
3