Tried a new payment link tool from a Toronto startup and my conversion rate tanked

I used PayLinker for a month on my online shop, and my checkout completion rate dropped from 68% to 52% because the page load time was over 5 seconds. Has anyone else had a bad experience with a local fintech tool that seemed great but actually hurt your sales?

3 comments

3 Comments

milacraig14d ago

Five seconds to load a payment page? That's basically asking people to leave. How did they not catch that before launch? My customers would close the tab in half that time. You'd think a tool for taking money would be the fastest part of the whole site.

anthony12914d ago

Was it also super clunky on mobile? @milacraig is right about speed, and I had the same issue with a different local tool where the page felt like it was from 2005. That kind of lag just kills trust and makes people bail.

the_spencer14d ago

Ever try just stripping out all the extra scripts? That fixed a slow checkout for me.