-1

PSA: A customer told me my seams were too tight and it took me years to admit she was right

I was doing carpet installs in Denver for about 15 years and always pulled my seams super tight. Thought it made the job look cleaner. Then I had this one customer in a new build who pointed out a slight ripple near a doorway. She asked if I could loosen up the seam just a hair. I argued with her at first, but she was patient and explained how the carpet needs a little breathing room. I went back and adjusted it, and the ripple was gone. Now I leave about an eighth inch of slack on every seam and I haven't had a call back since. Anyone else get this kind of pushback from a customer that actually helped?

3 comments

3 Comments

kaih3626d ago

Whoa, my buddy in flooring had a customer call him a hack for doing the same thing.

ellis.susan26d agoProlific Poster

People really do love to judge things they don't understand.

val_williams26d ago

I mean, I get what you're saying, but I think sometimes people judge because they actually do understand enough to know something's off. Like, that flooring customer calling the worker a hack - maybe they saw a pattern that didn't match up or the seams weren't straight. idk, I've seen some pretty bad work passed off as professional, and calling it out isn't always about ignorance. Sometimes it's about having standards. Not saying everyone who judges is right, but I don't think we should write off all criticism as just people being closed-minded.