A customer's simple question about my diagnostic process made me stop and think

After a regular in our shop asked 'But how do you know that's the actual problem?' during a motherboard swap, I now force myself to write down the exact test result that points to each faulty component before I even touch a screwdriver.

3 comments

3 Comments

logan_young291mo ago

Ever have a customer watch you work and suddenly realize you're just guessing? Writing down the proof before you start keeps you honest and saves you from looking dumb when they ask. It's a simple habit that forces you to actually diagnose instead of just swapping parts.

logan_ellis1mo ago

Wait, you write down the proof?

xenaf511mo ago

Saw a tech blog call that "defensive documentation" lol.