I finally had a client waste 2 hours of my time last Tuesday

So I had this woman book a full highlight and cut, showed up 20 minutes late, and then spent the first 15 minutes on her phone talking to her sister about some drama. I got through maybe half the foils before she said she had to leave early to pick up her kid. I told her we'd need to reschedule the rest, and she got mad at me like it was my fault. Charged her for the partial service and she huffed out the door saying she'd never come back. Good. I don't need clients who don't respect my chair or my time. Has anyone else had a walkout like that where you just felt relieved they were gone?

3 comments

3 Comments

milesbailey1mo ago

Good riddance to bad clients, they always show their true colors.

kellyjones1mo ago

Hang on, are we really doing the victory lap here? Sometimes a client being "difficult" just means they actually read the contract or want what you promised. Its easy to blame them when a project goes sideways but maybe we should look at our own communication first. Not every red flag is a bad client trying to cheat you, sometimes its just a mismatch in expectations we failed to set. Ive had a few of those "bad" clients turn into my best referrals once I figured out what they actually needed vs what I wanted to sell them. Just saying, easy to write them off but harder to learn from it.

uma_taylor471mo ago

Setting clear boundries from the START saved me weeks of headache.