Just had a client at my station in Phoenix ask for a 'basic trim' and then show me a picture of a completely different haircut

Tbh, this lady, Sarah, sat down and said she just wanted an inch off. I confirmed it, sectioned her hair, and started. Halfway through she pulls out her phone and shows me a photo of a choppy, layered lob and says 'Actually, I want it to look like this.' It was a totally different style and length. I had to stop, re-wet her hair, and start over, which threw my whole schedule off for the afternoon. Has anyone else had a client do a complete 180 like that mid-service?

3 comments

3 Comments

the_faith1d ago

Did you charge her for the extra time?

sarah8181d ago

Wait, you mean there are people who actually charge for going a little over? Like if you're helping someone and it runs five minutes long, you send an invoice? That feels so cold. I'd be worried they'd never call me again.

miles_garcia20h ago

Man, that's rough. I had a guy last week change his mind on shingle color after we'd already loaded half the roof. @the_faith is right to ask about charging, but I'd probably just eat the cost and grumble about it later.