Question about that one weird thing that can lock you out for days

I got a new phone and set up a fancy authenticator app for my main email. The app worked fine for a week, then my phone did a weird update and the app just vanished. I spent the next two days trying to get back into my own account, going through every 'recovery' step the company had. It finally took a call to their support line, a 45 minute wait on hold, and reading a backup code I had printed out and put in a drawer. Has anyone else had an authenticator app just disappear like that? What's your backup plan?

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3 Comments

bennett.jana6mo ago

Saw a tech blog call this the "authenticator apocalypse." They said cloud backups for those apps are still kinda shaky. Always keep those paper backup codes somewhere safe.

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troysmith6mo ago

Shaky cloud backups" sounds like fear mongering to me.

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burns.jenny6mo ago

That vanishing app situation sounds like a real nightmare to deal with.

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