Had a client come in for a basic facial and ended up with a full-blown chemical peel consultation (and a booking) because of a product she brought in.

3 comments

3 Comments

Ever have a client bring in a product so wrong for them it practically begs for an intervention? I once had someone bring in a gritty apricot scrub for their rosacea. We ended up having a long talk about gentle cleansers instead. Felt less like a sales pitch and more like a public service.

beth_reed2d ago

Oh man, that apricot scrub story hurts. I see people with really dry, sensitive skin using those harsh foaming cleansers all the time and it just makes me wince. You really did them a solid by steering them toward something gentle. It's crazy what people think they need versus what actually helps.

uma_taylor472d ago

What was the product she brought in? I'm always amazed at what people pick up off the shelf, thinking it's a fix-all. There's so much bad info out there. Did she have any idea it was pushing her toward a much more intense treatment?