My cousin's acne journey changed how I handle client consultations

Watching her try so many things helped me listen better. I now start each consult by asking about family skin history.

3 comments

3 Comments

Great, now we get family gossip with our facials.

-1

Seriously, I just say "let's focus on the relaxing part" and they usually get the hint.

Ugh, my friend's stylist once spent the whole cut dissecting her cousin's messy divorce.