Feedback from a client review changed how I train my model

I spent 3 weeks building a chatbot for a dental office in Columbus and thought it was solid. Their office manager ran it and said the tone felt robotic, like it was reading from a manual. She told me to make it answer like their front desk lady, who cracks jokes and keeps things short. I reworked the prompts using their actual phone scripts and it passed their next test with real patients. Has anyone else gotten criticism that exposed a blind spot in their AI setup?

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wendysanchez22d ago

Guess the bot needed its own dental checkup for that stiff jaw.