That one line from a customer who said my salads were 'sloppy' made me rethink everything

A regular at the diner told me my salads looked like 'a raccoon threw it together' and I was pissed at first, but then I realized she was right about the dressing pooling in one spot. Now I toss everything in a separate bowl first and it takes 30 extra seconds but nobody complains anymore. Has anyone else had a rude comment that actually fixed how you work?

3 comments

3 Comments

dianahayes22d ago

The raccoon comparison is brutal but honestly that's the kind of wake up call you can't get from polite feedback. People will just stop ordering instead of telling you the truth when they're trying to be nice.

torres.grant22d ago

Is it too late to start charging my friends for honest feedback?

stellanelson22d ago

Yeah but the problem is if you tell your friend their cookies taste like something a raccoon dug out of a trash can you might not have a friend anymore. I've learned the hard way that brutal honesty works better when you start with "okay so I love you but...