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Rant: A customer in Asheville insisted their flue was 8x8 inches... it was 8x13.
I brought my standard 8x8 brush and rods, only to find the liner was way bigger than they said. Had to drive back to the shop for the right gear, which wasted a whole hour. Now I bring my inspection camera to every first visit, even if the homeowner swears they know the size. Anyone else run into this kind of wrong info from a client?
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the_viola7d ago
Tell you what, this isn't just about flues or wrong measurements. It's about how people are just confidently wrong about stuff all the time now, you know? They'll swear up and down they know a fact, and it turns out they're remembering something totally different or just guessing. I see it with directions, with tech specs, with "what day that event was on." Bringing your own camera isn't overkill, it's just not trusting a single word anyone says anymore without proof. Saves your own time and sanity in the long run.
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milacraig7d ago
Okay but is it really that big of a deal? I mean, an extra trip is annoying for sure, but it happens. Like masongonzalez said, they were off by five inches, but people get stuff wrong all the time. Maybe they just measured wrong or remembered the old liner. Bringing a camera every time seems like overkill to me, idk. It's just an hour.
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