A homeowner's 15-minute lecture made me flip on liner inspections
Last Tuesday I was doing a routine sweep in Portland and the guy follows me up to the roof, starts pointing at the clay tiles saying I'm wasting his time because he 'had it done last year.' I pulled the camera down the flue anyway and found a 3-foot gap where the old liner had shifted, looked like it had been like that for months. He went quiet real fast, then admitted his last sweep never even ran a brush through it, just did a visual from the fireplace. That conversation stuck with me because I realized we sell trust, not just cleaning, and too many guys are skipping the full check to get to the next job. Since then I've been doing a free camera scan on every single sweep, even the cheap ones, and I've found liner issues in 4 out of 12 houses this month. Anyone else seeing more of this from homeowners who think a sweep is just a brush and a vacuum?